Cancellation and refund policy

Standard tables

For parties below eight without a deposit, please cancel as early as possible. A cancellation more than 24 hours before arrival normally carries no charge. Any card guarantee or fee is explained before confirmation.

Groups

Eight or more guests may require a common menu, guaranteed number and deposit. The proposal identifies the deadline for changing attendance. Reductions after that date may remain chargeable because ingredients and staffing have been committed.

Private events

Private hire has a written payment schedule and longer cancellation periods. Room, menu, equipment and staff are reserved specifically. The accepted proposal controls where it differs from these general terms.

Changes

A request to move date, time or guest count is effective only after written acceptance. Increased attendance depends on capacity. Late dietary information may require menu changes or make an adaptation impossible.

Late arrival and no-show

Call +33 1 53 42 12 54 if delayed. Without contact, a table may be released after the period stated in confirmation. A no-show or late cancellation can result in retention of an agreed deposit or fee.

Refund timing

Where a refund is due, it is returned to the original payment method, usually within 5–10 working days after approval. Bank processing may take longer. Casino stakes already and validly played are not refundable merely because of the result.

Cancellation by the venue

If we cancel a paid service and no acceptable alternative is agreed, the corresponding amount is refunded. Indirect costs such as travel and accommodation remain excluded where law allows.

Exceptional circumstances

We consider documented medical emergencies and unforeseeable events in good faith, without promising an outcome outside accepted terms. Guests should contact us promptly rather than wait until after the service.

Complaints

Email info@labellecuisinefr.com within thirty days with the booking name, date, facts and relevant evidence. Never send complete bank-card details by email. We review confirmations and payments before replying.

Deposits and payment records

A deposit is requested only after the proposed service, amount, deadline and cancellation consequences are stated in writing. Guests should retain the confirmation and payment record. Never email complete card details; use only the payment method identified in the proposal.

Menu changes

Seasonal substitution of an ingredient does not normally cancel a booking when the overall service and agreed dietary requirements remain equivalent. If a material change affects the central purpose of a prepaid event, we contact the organiser and discuss a reasonable alternative.

Casino spending

Restaurant deposits and event payments are separate from casino stakes. Money validly staked is not refundable because a game was lost, play was voluntarily ended or a guest later regretted an affordable decision. A disputed transaction involving error or unauthorised use is investigated under the applicable procedure.

Force majeure

Exceptional events such as official restrictions, serious infrastructure failure or danger to guests may require postponement or cancellation. We first seek a practical alternative. Refund obligations are assessed under the accepted contract and mandatory law.

Partial attendance

Where only part of a group attends, charges depend on the guaranteed number and deadline in the confirmation. The restaurant may have purchased products and scheduled staff for the agreed attendance. Substituting guests is usually possible if age, menu and access requirements remain workable and the team is informed.

Gift arrangements

If one person pays for another, the refund normally returns to the original payer and method. The attending guest cannot redirect it without appropriate authorisation. Any validity period or transfer condition is stated when the arrangement is issued.

Processing errors

Duplicate or incorrect charges should be reported promptly with the date and non-sensitive transaction reference. We investigate against our records. Do not send a full card number, security code or online-banking password.

Written record

Because timing matters, cancellations and changes should be made by email whenever possible. A telephone conversation is followed by written acknowledgement. Keep that acknowledgement until any deposit or refund question is complete.